After the trial period, no refunds unless at the discretion of owners. If refund is granted there will be a processing fee of 5%
Frequently Asked Questions
How do I manage my account?
After you get signed up, you can access your billing account via our web app's Profile & Settings page by clicking ""Manage Plan". This will bring you to your self-service billing portal where you can make changes to your plan or payment information.
Is there a free plan or trial?
We currently offer a 12-day free trial on our Basic Plan. If you cancel within the trial period you will not be charged at all for your subscription.
Is my data secure?
Yes. Your data is encrypted both in transit and at rest on GroupTrack CRM's servers. Only you and team members you specify are able to access data about your CRM contacts.
Does this violate other websites' terms of service?
No. GroupTrack CRM integrates with other systems in accordance with their terms of service. Specifically, through our verified status as a Tech Provider with Facebook™, you are entitled to share data with us that you have permission to access. We do not scrape data or otherwise obtain data without your manual initiation and on a per-Contact or per-Group basis. Please see our full FAQ page for further details.
How do you handle cancellations?
Per our terms, if you cancel your account will remain active through the end of the currently paid period, and which point it will not renew.
What if my credit card expires?
Your account will become "past due" and you will receive email reminders alerting you to this status and asking you to update your payment method on file. Our system will attempt to charge you 4 times, at which point your account will become "unpaid". If you resolve your payment issue before the 4th try, your account will go back to an active state. If you become "unpaid", you will need to contact support to get reactivated.
Where can I find support for GroupTrack?
We offer free Live support in our Facebook Group on a weekly basis in addition to other content and Units there. You will also receive a link to a free training course after signing up.
GroupTrack CRM Has No Affiliation With Any Social Networking Websites, Including Facebook™. All Copyrights Belong To Their Respective Owners. No Official Endorsements Or Sponsorships Of GroupTrackCRM.Com Or The GroupTrack Chrome Extension Are Expressed Or Implied. The Content Of The Chrome Extension Is Not Provided Or Reviewed By Any Social Networking Website Provider.